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FAQ
MilkyQueen / 2012-04-09

1) Do Milky Queen Doll Castle Layaways?
Yes, only for orders of dolls. Your layaway for your doll/dolls will start with a 30% down payment. After the down payment, the doll will be in the process of making (no further changes of any kind will be allowed). Left payments will be due within 3 month (no sequencing payment needed; finally payment due in the end of the 3rd layaway month). If buyer decides to back out, the buyer will only receive a refund of 80% of the total ordering amount (if the doll is $100, $30 down payment is required; if back out from the transaction then, only $10 will be refund back to the buyer).
 

2) What are the payment method options?
We highly recommend our customers to use Paypal as the payment method for it is very easy and safe. However, any customers whom do not have Paypal accounts we will accept Western Union money transfer. However, the buyer has to cover any fees which may apply and please contact us at shivallee@126.com before using Western Union money transfer as the payment method.
 

3) How long would shipping take for orders of doll/dolls only? What about orders of doll accessories, clothing and shoes only? What about orders of doll/dolls with accessories, clothing and shoes?
It would take about 30-40 business days before the orders of doll/dolls with or without accessories, clothing and shoes to ship. For orders of doll/dolls and accessories, clothing and shoes only, it takes about 3-5 business days to ship (except for specially pre-ordered items). If the order is argent, please contact us at shivallee@126.com first so we could make possible arrangements.
 

4) Are cancelations of doll/dolls orders possible? What about orders of doll accessories, clothing and shoes only? What about orders of doll/dolls with accessories, clothing and shoes?
All cancelations of all orders are not possible after confirmations of payments, so please make careful decisions before placing orders. Combined shipping of orders is possible before shipment; please contact us at shivallee@126.com ASAP if combined shipping is needed.      
 

5) What are the shipping method and fees?
For orders under 500g, air mail is the best option for cheap and easy shipment; air mail takes about 25-35 business days (EMS is also a shipping method; it would be more expensive). For orders of doll/dolls, we highly recommend to use EMS as shipping method for it is faster and safer; EMS takes about 10-20 business days. For any area with no EMS service, we will use a similar shipping method to insure the safety of the doll/dolls.
Please kindly note: Please acknowledge that shipment of any kind of shipping method can be delayed due to weather conditions, holidays and other special occasions, all the shipment days are estimates. If the order is taking an unusual long period of shipping time, please contact us at shivallee@126.com so we could help to resolve and possible issues. If your order is lost during shipment according to the post office, please contact us at shivallee@126.com so we could arrange replacement order. Please do not worry about “losing both your money and order” when situations of lost order during shipment occurs, we WILL send you replacement.
 

6) Why are the item prices of Do Milky Queen Doll Castle official website different from Do Milky Queen Doll Castle eBay store?
Since we are engorging our customers to use our official website, the item prices on our official website are often discounted with award points; all qualities of all items are the same for both Milky Queen Doll Castle official website and Do Milky Queen Doll Castle eBay store.
Please kindly note: We will update our official website more often than our eBay store with new items!    
 

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